FAQs

  • HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Shipping within Mexico takes an estimated 3 to 5 business days.

  • WHERE DO YOU SHIP FROM?

All our products ship from Chihuahua, Mexico.

  • I RECEIVED MY ORDER BUT IT DID NOT ARRIVE OR IT ARRIVED DAMAGED. WHAT CAN I DO?

You must send an email to info@aele.com.mx within 36 hours of receiving your product.

  • WHAT MATERIAL IS MY BAG OR ACCESSORY MADE OF?

All our products are made from bovine leather.

  • HOW CAN I TAKE CARE OF MY BAG OR ACCESSORY?

In our lower menu you can consult the "Care" section. Here we give you our recommendations so that your accessories last much longer.

  • WHAT ARE THE PAYMENT METHODS?
  • PayPal
  • Visa
  • American Express
  • MasterCard
  • Electronic transfer (SPEI)
  • Payment at Oxxo
  • IF I CAN'T FIND A PRODUCT I WANTED IN STOCK ANYMORE, WHAT CAN I DO?

Remember that all our collections are exclusive and produced in limited quantities. This way, we ensure we offer you the highest quality in each of our pieces.

Yes, it is possible to pre-order a product while the print and leather color are still in stock. Manufacturing time is 14 business days from the date of payment. We will send you an email to let you know the status of your order.

  • CAN MODIFICATIONS BE MADE TO MY BAG?

For most bags, we offer Shoulder or Cross-Body options to choose the length of your bag. Leave a note before purchasing if you'd like either of these options. If you have any other questions about your bag or accessory, don't hesitate to send us a direct message on our Instagram or email. Don't be shy.

  • DO YOU PERSONALIZE MY ACCESSORY WITH MY NAME OR INITIALS?

At the moment we do not offer product customization.